The Institute brings together many of the best minds in the industry — prominent health care leaders who share a passion for improving the patient experience. The Founding Executive Council guides the research priorities and promotes solutions that incorporate the patient’s voice to reduce suffering and drive quality care.

With new knowledge about the total patient experience, what could we do differently? The Institute vigorously examines factors that drive outcomes of care to uncover meaningful insights and relationships in the data. Our research helps health care providers and systems understand and act upon the patient voice and identifies what we can do next to deliver better care.